How to use this website

Useful tips on using the website of the violence against women helpline.

Browser compatibility and resolution

This website and all its pages are optimised for use with modern internet browsers such as Microsoft Internet Explorer (10.0 or higher) and Mozilla Firefox (from version 34) and is also designed to be displayed on mobile devices. For optimum navigation, please ensure that JavaScript is activated.

If you are using an older version of these browsers you may experience problems displaying content.

Difficulty accessing (contact) pages
If you are experiencing difficulty accessing individual pages of this website (particularly forms) this could be caused by an out-of-date browser version (e.g. Internet Explorer 9). This issue should go away once you update to the latest version.

Download help for PDF attachments

You will need a PDF reader to view or download files in the Portable Document Format (PDF). PDF readers are available for all the most widely used system platforms.

How do I download a PDF file?

If you have a PDF reader installed then you will be able to view the PDF documents directly on screen simply by clicking on the symbol in the attachment.

If you want to save the PDF file on your computer, right-click on download to open the context menu; select “Save target as…”. Choose the drive and the folder on your computer where you would like to save the file.

Data privacy

If you are asked to enter any private details on the website (email address, name, address) then you are understood to be providing this information voluntarily. To the furthest technically feasible extent, you can use the services on this website without having to enter personal details, anonymously or under a pseudonym. Use of the contact details provided in the about us and other sections of this website, such as but not limited to postal addresses, telephone and fax numbers, email addresses, by third parties in order to send us unsolicited information is not permitted. We reserve the right to take legal action against individuals and organisations who violate this and send us spam mails.


We have tried to design this site so that users with disabilities face no barriers when accessing content in accordance with the German accessibility directive “Barrierefreie Informationstechnik-Verordnung”. If you have any questions or suggestions regarding the accessibility of this site, please get in touch using our contact form and provide details of where on the site you encountered the error or barrier.